Frequently asked questions (FAQ)
What shipping options do you offer?
We ship using the most cost effective way in order to provide affortble shipping rates. Since many of the products we sell are small and light may of our customers are able to recive the order directly to their mailbox via regular postal service. This means in most cases that your order will be delvered by your national postal service.
Shipping time for EU destinations and Norway is 3-5 days and 10-20 days for US and international destnations.
How much does shipping cost?
The cost for the shippment will vary depending on your destination and the weight of your order. A normal shipping cost for an order within the EU is approx. 4€ and if the order contains many items it´s approx. 8€.
What does stock status mean ?
You may notice that some products have "In stock" status, others states a shipping time and some have out of stock status. The first (in stock) means that the order should be able to meet the standard shipping time. If a delivery time is stated it means that it might take a few more days for you to recive the order.
If the item is out of stock it means that it´s currently not availbile for sale. however you may add your e-mail and we will notify you once the product is avaible for order again.
What payment options do you accept?
- We accept payments debit and credit cards from VISA, Mastercard, AMEX and Discover as well as Paypal accounts.
KLARNA (SWEDEN, NORWAY, FINLAND)
- We also offer payments via Klarna in selected markets where you can pay with Invoice, Creditcards and direct bank transfers.
How do I contact you if I need help?
We are here to help - if you have questions about your order, our products please contact us on [email protected]
What is your return policy ?
Our return policy is 30 days, this means that you may return your items within this time and get a full refund or swap the items. Applicable terms for the return and refund policy are found here.
What is the wish list?
On each product in the store you can find a wish list button. If you add a product to the wish list you can come back later to buy the products that you added. You may also send the wish list to a friend. Your wish list can be found can found here.
How writes the customer reviews?
All reviews that you find on shoepanda.com are written by our customers who are asked to rate and review their products. We ask our customers to do this in order to help other vistors in the store make an informed decision about products that they wish to buy.
Customer reviews are collected via email after the customer received their products, in the email they are asked to give honest feedback about the products they received.
What disocunts do you offer?
We offer volume disocunts so sometimes it's cheaper when you buy more the same product. On eligible products can see discounted prices on the product page for each quantity you buy more.
Buy X pay for Y
It can be worth thinking ahead and place a larger order. When you buy more of selected products you will get the cheapest product for free - special offers and current X for Y can be found here. The discount is automatically deducted when you add enough of the products shopping cart.
What shoelaces should I buy?
Buying shoelaces is easy. Firstly, select what type of laces you need for your boot or shoes. If you need laces for dressed shoes thin or waxed laces are normally best suited. For more rugged shoes or boots thicker models are more common. If the lace your are replacing has a shiny surface it´s most likely a waxed lace. If its flexible its an elastic lace. We have divided our selection so that you can find what you need quicker - browse all laces here.
What lenght should I get for my laces ?
If you replacing your old laces its easiest to just measure the length of laces that you are replacing. If you don´t have them at hand you can always use the table below, just count the pair of eyelets on your shoes to get the right length.
Please note: All laces sold in pairs.
No. of eyelets Length in cm / (in)
2 45 cm (17.7 in)
2-4 65 cm (25.6 in)
4-5 80 cm (31.5 in)
5-6 90 cm (35.4 in)
6-7 100 cm (39.3 in)
7-9 120 cm (47.3 in)
9-12 150 cm (59 in)
11-13 180 cm (70 in)
13-14 200 cm (78.7 in)
14-16 200 cm (86.6 in)